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Getting started
Before you begin
Where do I start?
With the wizard on the dashboard: press «Design your site with the wizard» and it builds your first section and pages from a few answers. Then read Getting started in the documentation — three short pieces that explain what the wizard made, so you can change it by hand.
Do I need a developer?
Not for the work in the documentation. Sections, pages, menus, designs — your own included, even one brought from WordPress or Shopify — the words in eight languages, email and backups are all done from the panel. What may still need someone technical is outside the program: pointing a domain bought elsewhere at the server, and a payment provider's own keys.
Can I see the platform before I decide?
Yes. The demos page lists sites built on the platform, from a news site to a shop, each one live, and every screen on our own site is a screen of the program itself.
Can I change the design later?
Yes. A page keeps its arrangement when the design changes: the design changes how its parts are drawn, not which parts are there. A design of your own, made in the Template Designer, can be changed at any time without touching your pages.
Plans and payment
What it costs, and how you pay
Which plan do I need?
One website we host for you: a Website plan. Many websites on a server of your own, to build and sell to your customers: a Server plan. Only mail on your own domain: an Email plan. Every plan is on the pricing page, in your currency.
Why is the first year cheaper?
Some plans start at a lower price for the first year. The card shows what each year costs, so you know the full price before you buy, and it never changes for the years you have already paid.
Can I pay for several years at once?
Yes. Where a plan offers it, the card shows how much less you pay when you pay two or more years together.
Which currency will I pay in?
Prices follow your currency. You can switch it at the top of the page.
What happens if I pass my plan's limit?
Your subscription moves to the next plan.
Can I get a refund?
Every payment can be refunded within 14 days, under our Refund Policy.
Sites, languages and apps
One panel, many sites
Can I run many websites from one panel?
Yes, once you have a shared server of your own from us. Each manager sees only the sites he made, and viewing, managing, creating, removing and entering a site are separate permissions.
Is a separate site really separate?
Yes: its own database, files, backups and users.
Which languages does the panel speak?
Eight. Right-to-left is built in rather than bolted on: the whole panel is written in logical directions, so Arabic is not a mirror of English with the corners wrong.
Will my addresses change if I move from WordPress?
The addresses change, because the shape of an address here is different. A permanent redirect is written behind every one of them, so a reader following an old link arrives at the right page and a search engine moves your ranking across.
Can blog.mydomain.com point to another website?
Yes, as a redirect, permanent or temporary.
Is there a phone app for my site?
Yes. It is a native app that draws your site's content with native screens, not a web page in a frame. You receive the signed file for Google Play, and its look is fetched each time it opens, so colours change without a new build.
Shop, accounting and the other addons
Selling, booking and listing
Can I start with one shop and open a market later?
Yes. The market is optional: add the «Sell with us» page whenever you are ready.
Do my sales reach my books?
With Accounting on the same site, every real payment through the shop is written into the books by itself. Accounting also works on its own, without the shop.
Which currencies does Accounting use?
Dollar, euro, pound, Turkish lira and peso, with their exchange rates filled in.
Can two people book the same time?
No. Overlapping bookings of the same person or room are refused.
Are classified ads checked before they appear?
Where you ask for it, per category: a moderator approves or refuses each one with a note.
Can I charge for listings or postings?
Optionally. Paid listings, featured places and subscriptions are built into the directory, the classifieds and the jobs board, and stay off until you set a price.
Domains, email and security
Your address and your safety
Are domains included in the server plans?
No. Domains are priced on their own. A website with two domains still counts as one website.
Can I keep my Gmail or Outlook address?
Yes, link it. Its password stays with that company.
What does email cost?
The Email section is free. Each mailbox on your domain is paid, and linking one you already have costs nothing.
Is two-step verification required?
No. Every user switches it on for himself, from his profile. If the phone is lost, one of eight spare codes signs you in, each working once.
Was the platform reviewed for security?
A full security review was made on 14 October 2026, and everything it found was fixed and is live. Security comes with every site at no extra cost.
Your data and support
If something goes wrong
What happens to my data if I leave?
One export takes the whole site away — its records and its uploaded files — from Recovery → Maintenance. The file is yours and readable without this program. An addon that lapses stops drawing and stops accepting new work; it does not delete what it held.
How do I report a problem?
Open a support ticket. A ticket carries which site you are on and who you are, so nobody has to ask you for either, and it stays on the record with its answer. The «Ask us» button at the foot of every panel screen answers questions about the panel straight away.
Why is my article not listed?
Almost always the picture: lists show articles that have one. If it has a picture, check its date — an article dated in the future is not live until then.
Where are the full instructions?
In the documentation: getting started, the designs, many sites on one server, and a reference for every addon, written by the program itself so it is always current.
Still have a question?
Search the documentation, open a ticket, or write to us — real people answer.