Service agreement

Version 1.0 — in force from 24 August 2026. This is the contract between you and us for what you buy from this platform. It is shown to you at the moment of payment, and paying is how you accept it. We record which version you accepted and when.

1. The parties

Us: UniSoftCo, CUIT 20190932584, registered address Esmeralda, Buenos Aires, ARGENTINA, trading as UniSoftCo — called "we" below.

You: the person or company named on the order, at the email address given with it — called "you". That address is where every notice about this agreement is sent, so it must be one you read.

2. What you are buying

Exactly what the order shows, line by line, with the price beside each line. What we sell is one of two things and usually both:

• A website on our platform — the software, its administration panel, its disk space and its traffic, together with whatever addons, mailboxes, templates and installation work the order names.
• A server — a machine of your own or a share of one, set up and made ready for you.

An item bought once is yours to use for as long as the service it belongs to is live. An item bought for a year runs twelve months from delivery. Anything not on the order is not included, however reasonable it may seem; ask for it and it becomes a new order.

3. Prices, taxes and currency

The price is the one shown on the order at the moment you pay, in the currency shown there. Where tax applies it is shown as its own line, or the prices are marked as including it — the order says which, and nothing is added afterwards that the order did not show.

Prices for future periods may change. A change reaches you at least thirty days before the renewal it affects, and you may end the service instead of accepting it.

4. Paying

Only ways of paying that settle at once are offered, because what you buy is handed over the moment you pay. Where you pay by card, the card is handled by the payment gateway's own form and its own script: the number never reaches us, and we are told only whether the payment was taken.

If the payment is refused or reversed, nothing is owed by either of us and the order simply does not go ahead. If a payment is reversed after delivery, the service may be suspended until it is settled.

5. Delivery

• A website is handed over the moment it is paid for. Its panel, its address on our platform and its account are created there and then, and the account details are sent to the email address on the order.
• A server is delivered within the time shown on the order — forty-eight hours at the time this version was written — because a machine is provisioned rather than switched on.
• Installation work, where it is on the order, is done to the description agreed with you. Content you want moved from another system is installation work and is quoted separately.

6. How long it runs, and renewal

A monthly item runs a month at a time; a yearly item runs twelve months. It renews for the same period unless one of us ends it first. We write to you before each renewal — thirty days before, at the time this version was written — saying what will be charged and when.

You may end a renewal at any time before it happens, from your panel or in writing. Ending it takes effect at the end of the period already paid for; the service runs to the end of that period and is not shortened.

7. If a payment does not arrive

The service is suspended after the period it belongs to ends and payment has not arrived. A suspended service is not deleted: it and its data are kept for the retention period shown in your panel, and paying inside that period brings it back as it was. After that period it is deleted, and deletion cannot be undone.

8. Domains

A domain we register for you is registered in your name, and it is yours. It is subject to the registry's own rules and its own prices, which are not ours to set. A registration cannot be undone once it is made, so the price of a domain is not returnable even where the rest of an order is.

9. What you undertake

To use the service only for what is lawful, and to keep every rule in section 5 of the Terms of Use — the list of what may not be published or done here. That list is part of this agreement as if it were written out below.

Breaking it means the service may be stopped at once, that you will be told it has been stopped without being told the details, and that no money is returned for what remains of the period or for anything bought alongside it. Section 6 of the Terms of Use says how that works and why.

You also undertake to keep your own copy of anything you cannot afford to lose. We take backups and we work to keep them good; a backup is a second chance, not a promise.

10. Your data

Your content, your customers' details and your site's database are yours, not ours. We hold them to run the service for you and for nothing else — we do not sell them, mine them or hand them to anyone except where a court or the law requires it.

When the service ends you may take your data with you. Ask inside the retention period and we give you a backup of your database and your uploads in a form you can read elsewhere. What we do with personal data, and for how long, is on the privacy page.

11. Support

Support is by the ticket system in your panel and by email to info@unisoftco.com. We answer during working hours and we work on faults in the order of how much they stop you doing. Support covers the software as it is; new work you want done is quoted separately.

Entering your panel to help you

Some faults cannot be found from outside your site. Your panel therefore carries a switch — Settings → Support access — that decides whether we may sign in to it for management and maintenance. It starts allowed. You may switch it off at any moment and it stays off, or allow it only until a date you choose.

Every entry is written into your site's own activity log, naming who came in and when, and so is every change to that switch. Signing in this way gives us nothing we did not already hold — whoever runs a server holds the databases on it — what it gives you is the record.

12. Your right to change your mind — ten days

If you are a consumer, you have ten running days to revoke this contract, counted from the day you accept it or the day the service is delivered, whichever is later. This right is given by article 34 of Law 24.240, it costs you nothing, and you do not have to give a reason.

Use the botón de arrepentimiento — it is on this site, linked from the foot of every page, and it asks you for nothing but who you are and which purchase you mean. You get a reference and a receipt by e-mail straight away, and that receipt is your proof that you asked inside the ten days. Writing to info@unisoftco.com does just as well.

We return what you paid within the period the law allows, less the value of any service already used at your express request and less the price of a domain already registered in your name, which cannot be undone.

This right is yours by law. Nothing in this agreement waives it, and any clause that appeared to would be void.

13. What we are liable for

We answer for our own work. Where the law allows a limit, ours is what you paid us in the twelve months before the event. We are not liable for profits you did not make, for business you did not win, or for data of which you kept no copy. Nothing here limits liability for fraud, for gross negligence, or for anything the law does not allow us to limit — including your rights as a consumer.

Neither of us answers for what neither can control: a failure at a data centre or a carrier, a state act, a strike, a natural disaster, war, or an interruption of electricity or of the internet itself.

14. Ending it

You may end this agreement at the end of any paid period, as section 6 says. We may end it at the end of a paid period by telling you thirty days beforehand, and at once where section 9 is broken or where the law requires it.

When it ends: the service stops, the retention period of section 7 begins, and anything already owed stays owed.

15. The rest

This agreement, the Terms of Use and the order together are the whole of what was agreed, and they replace anything said beforehand. If a clause is found unenforceable the rest stands. You may not hand this agreement to somebody else without our written consent; we may hand ours on if our business is transferred.

Notices reach you at the email address on the order and reach us at info@unisoftco.com.

16. Law, and where a dispute is heard

Argentine law governs this agreement, and a dispute goes to the ordinary courts of Buenos Aires, Argentine Republic. If you are a consumer you may bring it before the courts of your own domicile instead, and you may use the free complaints service of the national consumer authority at argentina.gob.ar/defensadelconsumidor.